Dear Valued Customer,
Thank you for choosing Clean Days. Please review the terms and conditions below. Please note that receiving this document via registered means, initiating service procedures, or receiving our field team constitutes your formal and final industrial agreement to all the following clauses:
1. Customer Obligations to "Clean Days"
Site Preparation: The customer must provide water, electricity, air conditioning, and all operational requirements throughout the working period.
Site Management: The customer ensures that the site is free of any other external labor from the moment the Clean Days team arrives until handover.
Debris Removal: Construction waste (blocks, bricks, cement, sand, paint cans, etc.) must be removed before our arrival. Our services do not include hauling such debris.
Tank Cleaning: If this service is requested, 75% of the tank's content must be drained before the scheduled visit.
Breach of Obligations: If work is hindered by a lack of utilities (water/electricity), the presence of other labor, or debris, Clean Days will provide the service based on available resources within one working day only. The company remains entitled to the full contract value and is not liable for any deficiency in quality resulting from these constraints.
2. Material Inspection and Cleanability
The customer must notify the Clean Days team supervisor in writing regarding any furniture or materials sensitive to detergents or water.
Clean Days is exempt from any liability or compensation for damage to items whose sensitivity was not disclosed in advance.
If the team is notified of an item's sensitivity and damage occurs, the company’s compensation is limited to a maximum of 5 times the specific cleaning service value for that item.
3. Postponement and Cancellation Policy
Appointments may be postponed up to 48 hours before the service time. Clean Days reserves the right to cancel appointments or re-evaluate pricing if necessary.
Down payments or booking fees are non-refundable if the postponement or cancellation request is made less than 48 hours before the appointment.
Failure to receive the team at the scheduled time is considered a cancellation by the customer, and Clean Days reserves the right to retain the full advance payment.
4. Execution and Delivery Period
Work is completed within one day unless Clean Days determines an additional duration is required based on the scope of work.
The lapse of 24 hours after service completion constitutes final acceptance and acknowledgment of quality; no complaints will be accepted thereafter.
The customer is entitled to request a "review visit" only within 24 hours of the original visit.
5. Annual Visit Contracts
Annual visits for Clean Days contracts are scheduled periodically every (90, 180, 270) days, not exceeding 360 days for the final visit.
Visits may be postponed for a period not exceeding 30 days, subject to company approval.
If the customer fails to set an appointment or receive the team within 15 days of the due date, the visit is considered canceled, and the company is entitled to its value.
6. Disclaimer and Technical Limits
Clean Days is committed to cleaning visible and general areas. The service does not include removing stains that require corrosive materials or specialized scraping (e.g., silicone, deep-rooted rust, old paint stains, or complex chandeliers).
Initial quotes are subject to adjustment following the final on-site inspection by our team.
Valuables: The customer is responsible for securing jewelry, cash, and precious items. Clean Days assumes no responsibility for the loss of any personal belongings.
Any amounts paid to the customer for "satisfaction purposes" are considered a gesture of goodwill and do not constitute an admission of negligence.
7. "Clean Days" Gift Cards
Cards are valid for 12 months and are non-exchangeable for cash.
Clean Days reserves the right to cancel any card if illegal use or a violation of terms is detected.
Service is activated by providing the customer service team with the card code received via WhatsApp.
8. Offers and Loyalty Program
Discounts apply only to bookings made via the Clean Days official website.
The minimum invoice value eligible for discounts is 400 SAR.
Cashback: Added to the customer's wallet up to a maximum of 500 SAR per month. It can be used to pay up to 50% of future invoice values.
Referrals: Customers receive a reward when inviting a friend who completes their first order with Clean Days.
